ASA Selection

Refund and Returns Policy

‌Effective Date: September 23, 2026‌

This Refund and Returns Policy is issued by ‌ASA Selection GmbH‌, located at Rudolf-Diesel-Straße 3, 56203 Höhr-Grenzhausen, Germany, with official e-commerce website www.asaselectionshop.com, contact email pulse@asaselectionshop.com and contact telephone number +49 1523 1994669. It applies to all home decor products including ceramic vases, desktop ornaments, candle holders and other lifestyle goods purchased through our official platform, and regulates all return and refund related processes for transactions completed on our site. At ASA Selection, we curate carefully picked home decor accents that fit your unique style, and we are fully committed to making your shopping experience smooth and satisfying with clear, fair return rules that align with EU consumer protection regulations.

1. Core Policy: No Standalone Refund Requests Allowed

We explicitly emphasize that we do not accept any pure refund requests where you do not return the delivered physical products to us. All requests that do not involve returning the received goods will not be approved as a refund application. Once you sign for and take possession of the ordered items on www.asaselectionshop.com, you are not entitled to apply for a direct full or partial refund without sending back the corresponding physical goods, except for the extremely rare scenario where the product is confirmed lost during transit and never successfully delivered to you. This rule is formulated to maintain fair transaction order for both our customers and our business, and to prevent unreasonable malicious refund applications that disrupt normal operations of our home decor curation platform.

2. General Return Eligibility Rules

You are eligible to initiate a valid return application within 30 calendar days from the date you successfully receive your ordered products. To ensure your return request can be processed smoothly, the returned items must meet all the following conditions:

  1. All products must remain in their original undamaged condition, without being assembled, altered, stained, scratched or used in any way that would reduce their resale value
  2. All original product packaging, instruction cards, protective foam and attached accessories that come with the goods must be complete and intact, and sent back together with the returned items
  3. Customized, personalized engraved products and items marked as final sale on the product detail page do not qualify for return, as these items are produced exclusively for your specific needs
  4. Any products that are reported as damaged or defective must be accompanied by clear photos or videos showing the specific defect condition before you initiate the return process.

3. Step-by-Step Return Procedure

To start a valid return, you need to follow the standard procedures below properly:

  1. Send a return application email to our dedicated customer service inbox at pulse@asaselectionshop.com within the 30-day eligible window. Please include your order number, the specific product you intend to return, and a brief description of the return reason in your email
  2. Our support team will review your application within 3 working days, and send you a confirmed return authorization along with our designated return warehouse address. Returns sent to any address not specified in our official authorization email will not be processed
  3. Pack the items you are returning securely to avoid damage during transit, stick the shipping label provided by our team on the outside of the parcel, and send the package back to our designated warehouse. You need to keep the valid tracking number of your return parcel for verification
  4. Once our warehouse team receives and fully inspects your returned items to confirm they meet all return eligibility conditions, we will notify you of the inspection result via email.

4. Processing After Qualified Return Is Confirmed

After we complete the verification of your qualified returned goods, we will not issue a standalone pure refund. You can choose either of the two legitimate post-return solutions provided by us:

  1. ‌Equal value product exchange‌: You can select other home decor products on www.asaselectionshop.com that are of the same total value as the returned item. If the value of the new items you pick is higher, you only need to pay the price difference, and we will arrange the new products to be shipped to your designated address free of additional delivery charge
  2. ‌Full store credit issuance‌: We will convert the full amount corresponding to the value of the returned product into non-expiring store credit that can be used for any future purchases on our site. You can freely use the store credit to pay for any home decor goods including our best-selling ornaments, ceramic vases and candle holders whenever you place new orders.
    The store credit will be immediately credited to your registered ASA Selection account after the inspection of returned goods is completed. You can check your available credit balance in the personal account dashboard on our website at any time.

5. Exceptions and Special Circumstances Handling

For products that are confirmed to have manufacturing defects or were damaged during the delivery process when you first receive the parcel, we will bear the full cost of the return shipping fee, and you can still choose between the equal value product exchange or full store credit solutions according to your preference. We will not charge any additional service fee or processing fee for this type of quality-related return.
If you receive a wrong product that does not match the item you placed in your original order, you can also send us photos of the received parcel and the wrong goods to our contact email within 7 days after delivery, and our team will arrange a free replacement shipment for you in the shortest possible time after verification.

6. Contact Us

If you have any questions or need further clarification about this Refund and Returns Policy, please get in touch with our team via the following methods:
Company Name: ASA Selection GmbH
Contact Address: Rudolf-Diesel-Straße 3, 56203 Höhr-Grenzhausen, Germany
Contact Email: pulse@asaselectionshop.com
Contact Telephone: +49 1523 1994669