Shipping Policy

‌Effective Date: September 23, 2026‌

This Shipping Policy is officially issued by ‌ASA Selection GmbH‌, the operator of our official home decor e-commerce website www.asaselectionshop.com. Our registered business address is Rudolf-Diesel-Straße 3, 56203 Höhr-Grenzhausen, Germany. You can reach our logistics support team via contact email pulse@asaselectionshop.com or contact telephone +49 1523 1994669 for any shipping related inquiries. As a platform dedicated to curating carefully picked home decor accents including handcrafted ceramic vases, minimalist desktop ornaments, premium candle holders and unique lifestyle pieces that fit your unique style, we design this transparent, customer-centric shipping policy to ensure every order you place on our site arrives at your door safely, accurately and with full clarity of the whole delivery process before you complete your payment. This policy applies to all product orders generated on our platform, covering domestic deliveries within Germany, cross-border deliveries across the European Union, and eligible international shipping destinations we officially support.

1. Order Processing Timeline

All orders submitted on www.asaselectionshop.com will go through a strict pre-shipping verification and preparation process after your payment is fully confirmed. Our standard order processing window ranges from 1 to 3 working days, excluding public holidays and weekends in Germany.

Once your order is successfully placed, our team will first complete payment validation, product inventory checking, and pre-shipping quality inspection for your selected home decor items. Every fragile product, from the doughnut shaped hollow ceramic vases to the hand carved wooden cat figurines and metal candle holders, will go through a second round of integrity check before packing, to ensure you receive a flawless item with no hidden scratches or manufacturing defects. We will then wrap each item with shock-resistant protective foam, place it in a thickened corrugated shipping box, and attach your customized shipping label, order note and product care instruction card inside the parcel. You will receive a formal order confirmation email right after you complete your payment, and a separate shipment notification email with your unique parcel tracking link the moment our logistics partner picks up your package from our warehouse.

2. Shipping Regions, Delivery Time and Fee Standards

We offer tiered shipping services tailored for different delivery regions, to balance delivery speed and cost for our customers across different locations:

1. ‌Domestic deliveries within Germany‌: We cooperate with local reputable domestic logistics providers to offer standard free shipping for all orders with a total value over 45€. For orders below 45€, a flat shipping fee of 3.99€ will be applied at checkout. The estimated delivery time for domestic German orders is 2 to 5 working days after the order is marked as shipped.
2. ‌Cross-border deliveries within the European Union‌: For customers located in EU member states outside Germany, standard shipping is available for all orders with a total value over 75€, with a flat discounted shipping fee of 6.99€ applied to smaller orders. The estimated delivery time for EU cross-border orders ranges from 5 to 10 working days, depending on the local customs clearance efficiency and regional logistics distribution speed of your destination country.
3. ‌Supported international shipping destinations‌: We currently also offer shipping services to select non-EU regions including the United Kingdom, Switzerland and Norway. The shipping fee for international orders is calculated dynamically at checkout based on your delivery address, the total weight of your selected items, and the total declared value of the order. The estimated delivery time for these international destinations is 10 to 18 working days. All customs duties, import taxes and related processing fees imposed by the destination local government are to be borne by the customer, and we suggest you check the relevant local import regulations before completing your order to avoid unexpected additional costs.

3. Parcel Tracking, Delivery Verification and Exception Handling

Once your order is marked as shipped, you can click the tracking link contained in our shipment notification email, to check the real-time logistics status, current location and estimated arrival time of your parcel at any time.

When the courier attempts to deliver your parcel, you are required to sign for the package in person. If you are not available at your provided shipping address during the first delivery attempt, our logistics provider will usually leave a delivery notification card at your door, allowing you to rearrange a secondary delivery time or pick up your parcel at the nearest local pickup point within 7 working days. We highly recommend that you inspect the outer packaging of the parcel carefully before you sign for it. If you find the outer box is severely damaged, soaked or has obvious traces of being opened, you have the full right to refuse to sign for the package, and take photos of the damaged parcel as evidence, then immediately send these materials to our customer service team at pulse@asaselectionshop.com. Our team will arrange a brand new re-shipment of your ordered items for you free of any extra charge after verifying the situation.

If your parcel shows as delivered on the tracking page but you have never received it, please contact us within 10 working days after the marked delivery date. We will initiate a full lost parcel investigation with our logistics partner immediately. If the parcel is confirmed completely lost during transit by the logistics provider, you can choose either a full equal-value product re-shipment or a 100% non-expiring store credit for all items in your lost order. We are not responsible for parcels lost due to you providing an incorrect shipping address, or you failing to pick up the parcel from the local pickup point within the specified 7-day retention window.

4. Contact for Shipping Related Inquiries

If you have any questions about shipping fee calculation, order processing speed, delivery schedule, or need to modify your shipping address before the order is dispatched, please feel free to get in touch with our logistics support team through the following contact details:
Company Name: ASA Selection GmbH
Registered and Operating Address: Rudolf-Diesel-Straße 3, 56203 Höhr-Grenzhausen, Germany
Contact Email: pulse@asaselectionshop.com
Contact Telephone: +49 1523 1994669
Our customer service team will respond to your shipping related questions within 2 working days to provide you with full support.